Explore the Forge Series / Forge Triage
Support & communication
Forge Triage
Multi-channel intake, classify and prioritise, draft replies, escalate, and track CSAT.
What it is
Fixed scope, fixed price
Forge Triage is a productised support-and-communication workflow. It is built to take over first-pass sorting, prioritising, and reply drafting so the team spends less time on inbox triage.
What you get
In scope for this package
- Multi-channel ticket and email intake (Gmail, helpdesk, forms)
- Classification, prioritisation, and sentiment analysis
- Draft responses or knowledge-base suggestions
- Escalation rules and team assignment
- Customer satisfaction (CSAT) tracking and follow-up
- A simple analytics dashboard
Built on the tools you already use. Scope is confirmed on a 30-minute Discovery.
How it works
How it runs
The workflow, in order.
Where time is saved
Less time on support triage
This package is built to take over first-pass classification, routing, and reply drafting across support channels so the team spends less time sorting the inbox before they can help someone.
Investment & timeline
Fixed price, typical timeline
Add-ons
+$690 for voice/SMS integration or a more advanced agent.
Launch discount: 20% off first project for first 20 clients. Optional Forge Care retainers after go-live sit in the $1,490–$4,990 range.
Ready to start?
Take the free assessment, or book a 30-minute Discovery conversation. Clear picture of the work — no obligation.
Launch discount: 20% off first project for first 20 clients. All prices AUD ex GST.